Delighting a customer…
Recently I had written an article on finding two gems… one of which was Grammarly. In fact, I wrote it and forgot about it post that. Imagine my surprise when I get a mail from the Grammarly team where they thanked me for referring their product in my note.
I believe this is an excellent example of great customer experience where I feel good about the product, and they add on top of that and delight me by acknowledging my comment.
The product is good (I am sure it will become better). The value it provides is significant. And to top it up with customer engagement like this makes the engagement that much more delightful.
Read more about their review here – https://www.grammarly.com/review