The Haja Sheriff Blog

Delighting a customer…

Posted by in Books, Business, General Interest

 

Recently I had written an article on finding two gems… one of which was Grammarly. In fact, I wrote it and forgot about it post that. Imagine my surprise when I get a mail from the Grammarly team where they thanked me for referring their product in my note.

I believe this is an excellent example of great customer experience where I feel good about the product, and they add on top of that and delight me by acknowledging my comment.

The product is good (I am sure it will become better). The value it provides is significant. And to top it up with customer engagement like this makes the engagement that much more delightful.

Read more about their review here – https://www.grammarly.com/review

Share
0

Achieve your potential #496 – Be an Encourager

Posted by in Attitude, Leadership, Management

 

I had a co-worker in my earlier company who would find faults with everything. Everything. Living and non-living. Movable and immovable. Everything had something was worthy of error. And it stressed him out so much, that he would be depressed about just about everything. And worse, make everyone else around him depressed.

This barrage of negative messages happens in everyone’s work life -every day.

I have also seen employees in my career who are the exact opposites. They typically find something positive even in darkest situation. They reach out and talk to people who are struggling. Support them and encourage them. They bring positive energy whenever you meet them or see them. They make a big difference!

The world needs such people. Because there are so few of them around.

Let us work towards building a new habit. Most of us can live this positive life.

Become an Encourager!

Reach out to team members and encourage them. “I can see you are doing an excellent job”, can do wonders to a person’s day. Someone who is down and out, let them look at the stuff they have done well. Focus their energies on

Here are tips that could help you get started –

  • Be specific – It is important to be precise and specific when you encourage people. People can relate to what specific comments and not find general comments relevant.
  • Be genuine – Any encouragement needs to come from the heart. Don’t say things you don’t mean. Just because someone needs encouragement does not mean they can’t see someone who is lying. Make every comment you make genuine to the person.
  • Be timely – Offering encouragement when people need it works better than doing it later.
  • Appreciate them formally to their boss and write a note on their work. 
  • Tell people how they’ve encouraged you – Tell anyone who has touched you in some way. They will appreciate it and gives them a boost of confidence. 
  • Be random – This is nothing something you want to put in your calendar (10AM-11AM- Plan to encourage two people). Encouragement should be random and should be done anytime during the day (or night) and anywhere.

This is an opportunity to make a difference.
To people around you.
To yourself.

Share
0

The Dog and his reflections

Posted by in Motivation

A long time ago there was a great shah. He ordered to build a beautiful palace which had many wonderful things in it. Among other curiosities in the palace there was a hall, where all the walls, the sealing, the door and even the floor were made of mirror. The mirrors were so clear and smooth that visitors didn’t understand at once that there was a mirror in front of them – so accurately the mirrors would reflect the objects. Moreover, the walls of this hall were made in a way that they created an extraordinary increased echo.

Once, a dog ran into the hall and froze in surprise in the middle of the hall, a whole pack of dogs surrounded it from all sides, from above and below. Just in case, the dog bared his teeth- and all the reflections responded to it in the same way. Frightened, the dog frantically barked – the echo imitated the bark and increased it many times. The dog barked even harder – and the echo was keeping up. The dog tossed from one side to another, biting the air- his reflections also tossed around snapping their teeth.

In the morning, the guards found the miserable dog, lifeless and surrounded by a million reflections of lifeless dogs. There was nobody, who would make any harm to the dog. The dog died by fighting with his own reflections.

The world doesn’t bring good or evil on its own. Everything that is happening around us is the reflection of our own thoughts, feelings, wishes and actions. The world is a big mirror.

Think about instances where you feel disturbed, distressed or depressed. Are you looking at reflections on your own mirrors and reacting to it?

Share
2

Discovering two pearls in a single day

Posted by in Attitude

I thought I was good in writing. I ran into an ad for Grammarly earlier today. I tested my writing.
I got the feedback in a sea of red.
Deeply ashamed.
Time to get back to writing better.
I just saw an article written by Twinkle Khanna. I was blown away by her writing. Writing has to come from the heart and not be laboured. My articles go through as much pain as a lady in labour. I wish the outcome were a miracle.
I think I found two great solutions today.
1) Grammarly
2) Twinkle Khanna’s motivational writing. (Her style of writing actually).

Share
0
Page 2 of 2812345...1020...Last »